FAQ, Frequently Asked Questions
Frequently Asked Questions
Do prices include VAT?
Yes, all prices displayed on our website include 22% VAT as required by Italian law.
What payment methods do you accept?
We accept credit cards, PayPal, bank transfers, and other secure payment methods.
Are there additional shipping costs?
Shipping costs are calculated at checkout based on the destination and order cost. We offer free shipping on orders over €190.00.
Do you charge different prices for different customers?
We offer special conditions for members of our friends club, namely a 10% discount on all items.
Where is my package?
Check your shipping confirmation email to track your package.
If your tracking shows that your package has been delivered, check if someone else at your address accepted it for you. Alternatively, your package may have been delivered to a neighbor.
Also check if you received a notification of attempted delivery; you may find it in your mailbox.
If you can't find your package, contact Customer Service. Make sure you have your order number and tracking number ready.
If your tracking shows that your package has been delivered, check if someone else at your address accepted it for you. Alternatively, your package may have been delivered to a neighbor.
Also check if you received a notification of attempted delivery; you may find it in your mailbox.
If you can't find your package, contact Customer Service. Make sure you have your order number and tracking number ready.
Can I change my purchase?
Online exchanges for purchases returned by mail are not possible. All returned products will be refunded via the original payment method. Please place a new order online for the correct product you require.
Can I return sale items?
Our Returns Policy covers all items, including sale or promotion items.